Technology Strategy and Best Practices

UserAid provides industry-leading strategies to help our clients best meet their customers' needs. From Wiki and blog technologies to social networking media that includes Twitter, LinkedIn, and Facebook, UserAid builds a comprehensive plan to deliver content when and where users need it. By integrating strategies for various forms of content, including marketing materials, technical documentation, and community-contributed content, UserAid defines your short and long term plans for success.

Our solutions address your highest-priority areas first to deliver the most value in the shortest time. We work with our clients on many facets of their content delivery systems, including web sites, technical product documentation, embedded assistance within the product user interface, and supporting product content, such as white papers and marketing materials. We develop solutions that address immediate needs, provide a framework for growth, and reduce future maintenance costs.

UserAid focuses on the technologies that deliver the most value for our clients. Our custom solutions use reliable technologies and approaches, such as structured authoring and content reuse, to ensure future maintenance costs are limited and predictable. As new technologies and techniques are proven, we migrate and expand our solutions to leverage these best practices. For example, wiki-based content provides an excellent platform for delivering just-in-time content and supporting continuous publication cycles. For clients that demand leading-edge solutions, we develop and support the new technologies and techniques needed for their success. Our goal is your complete satisfaction.

If you would like to know more about our technical strategy development services, please contact us.

What Our Clients Say

"Paul knows our company inside and out, and he works with others to implement new ideas and improved processes."

"...applies resources and manages scope so we get the best quality deliverables that we can afford."

"I've never worked with someone so pleasant and competent."

"Paul is the Don Box of Information Development. A great discussion leader."

"Our team was very impressed with your style and talent."

Upcoming Events

March 13-16, 2011: Software User Assistance (WritersUA) in Long Beach, CA

May 15-18, 2011: Tech Comm Summit (STC) in Sacramento, CA